**Return Policy for ELE SHOP**
Thank you for shopping at ELE SHOP! We want to ensure your complete satisfaction with your purchase. Please read our return policy carefully to understand the guidelines and procedures for returning products.
**1. Eligibility for Returns**
1.1. We accept returns for products that meet the following criteria:
- The product is in its original condition, unused, and undamaged.
- The product is accompanied by the original proof of purchase (order number, receipt, or invoice).
- The return request is made within the specified timeframe (see Section 2).
1.2. The following products are not eligible for return:
- Products marked as “Final Sale” or “Non-Returnable.”
- Products that are personalized, customized, or made-to-order.
- Products that have been used, altered, or damaged by the customer.
**2. Return Request and Timeframe**
2.1. To initiate a return, please follow these steps:
- Contact our customer support team at inquiry@eleshopmy.com within seven days from the date of delivery.
- Provide the order number, reason for the return, and any relevant details or supporting documentation.
2.2. Our customer support team will review your request and provide instructions for returning the product(s). Please wait for approval and further instructions before proceeding with the return.
2.3. Return requests made after the specified timeframe or without proper documentation may be subject to denial or additional fees.
**3. Return Shipping and Costs**
3.1. The customer is responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped, damaged item).
3.2. We recommend using a trackable shipping method and retaining proof of shipment for your records. ELE SHOP is not responsible for lost or damaged return shipments.
**4. Return Process and Refunds**
4.1. Once the returned product(s) are received and inspected, we will notify you of the status of your return and the eligibility for a refund.
4.2. If the return is approved, we will process the refund to the original payment method used for the purchase within seven days. Please note that the time it takes for the refund to reflect in your account may vary depending on your financial institution.
4.3. Refunds will be issued for the purchase price of the returned product(s), excluding any shipping charges or additional fees.
**5. Exchanges**
5.1. We currently do not offer direct exchanges. If you wish to exchange a product, please initiate a return as per the instructions provided in Section 2 and place a new order for the desired item.
**6. Damaged or Defective Products**
6.1. If you receive a damaged or defective product, please contact our customer support team immediately upon receipt. We will assist you in resolving the issue promptly by offering a replacement, repair, or refund.
**7. Contact Us**
If you have any questions or need further assistance regarding our return policy, please contact our customer support team at inquiry@eleshopmy.com. We are here to help!